Returns Policy
If you end the contract for any reason after products have been despatched to you or you have received them, you must return them to us. Goods must be returned in a saleable condition before your refund can be processed or your replacement goods can be despatched. Please go to https://remusuomo.com/customer/account/ and follow the below instructions:
(a) If you have an existing Remus Uomo customer account please log in. If you do not, please follow the instructions on screen to register your account. Please ensure that you use the same e-mail address as used on your original order against which you wish to make a return;
(b) From the “My Account” header click the RETURNS button. You will be presented with your order history. Select the order against which you wish to make a return;
(c) Against each product selected for refund, please indicate the reason for return in the field displayed;
(d) Please indicate your preferred date of collection of your returning package. We will use this date to schedule your collection with the appropriate carrier, please refer to the UK specific and ROI specific paragraphs for details;
(e) Tick the box to agree with the Returns policy and click CONFIRM to complete. You will then receive an email containing your Returns Authorisation in PDF format. Please print this authorisation document and include it with the returning package.
UK Returns
Returns made within the UK will be handled by Royal Mail. All orders placed will come with a pre-paid Royal Mail Tracked 48 Returns label.
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Follow the above process to log the return in their account.
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Package your item(s) you would like to return. (Please pre-pack your item(s) in the original packaging alongside your Returns Authorisation document.
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Please attach the pre-paid returns label to the package, this can be posted at your nearest Post Office.
If, for any reason, you need a new pre-paid label, please contact us on [email protected] or on +44 333 456 3775 (during business hours).
ROI Returns
Returns made from ROI will be handled by An Post courier service
After you receive your Returns Authorisation, we will send you an email containing a prepaid return label.
Re-pack your item(s) in the original packaging, along with your Returns Authorisation document. Seal the package and attached attach the prepaid retun label on the outside of your parcel. Please drop the parcel to your nearest An Post Office.
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The telephone number is +44 333 456 3775 if you should require further assistance.
REFUND POLICY
In addition to your statutory rights, we are happy to offer a refund on any full price items returned within 14 days of the original receipt of order, and exchange on any full price items returned within 28 days of the original receipt of order. After 28 days you do not have the right to a refund or a replacement. This does not affect your statutory rights.
Sale items must be returned within 14 days of the original receipt of order. After 14 days you do not have the right to a refund or replacement. This does not affect your statutory rights.
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
In the event of the return of an item where promotional discounts were applied to the original order, we will not provide you with a refund of the discounted portion.
In the event of a return of a single item bought as part of a multi-buy discount offer, we will refund you the full price of the item returned less the total discount value received on the original order. If all items purchased are returned, you will be refunded the full multi-buy value.
In the event of a return of an order where Gift Vouchers have been used as tender (whether in part or in whole), we will make the refund in Gift Vouchers first to the same value of the Gift Voucher spent on the original order. We will refund any remaining balance to the payment card.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 6.1.
