Requesting a return
Log in to the account you purchased your goods with at remusuomo.com. If you purchased as a guest you must create an account using the email address you supplied to us when making your purchase. This allows us (and you) to track your returns process and ensure that everything is proceeding as expected. When creating an account from a guest purchase, our system will recognise any purchases previously made using that email address and add them to your order history.
Please Login to Request a Return Full returns policyClick on MY ACCOUNT and you’ll see recent orders presented here. On the far right you’ll see an option to VIEW ORDER, RETURN & REFUND. Click Here.
This will display all of the information from this particular order, starting with where it was billed and shipped to.
Scroll down to the items you ordered and select the items you’d like to request a refund or exchange for. Click on the RETURN / EXCHANGE SELECTED ITEMS button
This will copy across the information from these products into our Returns Request Form. Specify if you’d like to request a Refund or Exchange, the reason for the return and, if you’re seeking a replacement garment, please specify the size required or the product code of the replacement item.
PLEASE NOTE: If requesting an exchange for an item which is a different price, we will refund the full price of the returned garment and you can then purchase the different garment as a new transaction. Refunds will not be processed until the goods have been returned to us and checked.
UK customers only - Specify a return date more than 24 hours in advance, the address you’d like to have our courier collect it from and any special instructions regarding arranging the collection.
Click the REQUEST A RETURNS AUTHORISATION button to submit your form.
What happens next:
Our customer service team will review your request immediately (during office hours Mon-Fri 9am-5pm). If the return is valid under our returns policy we will email you to confirm details of your return. If you do not receive this email notification within 24 hours please check your spam folder or contact our customer service team at [email protected]
UK ReturnsReturns made within the UK will be handled by Royal Mail. All orders placed will come with a pre-paid Royal Mail Tracked 48 Returns label.
Follow the above process to log the return in their account.
Package your item(s) you would like to return. (Please pre-pack your item(s) in the original packaging alongside your Returns Authorisation document.
Please attach the pre-paid returns label to the package, this can be posted at your nearest Post Office.
If, for any reason, you need a new pre-paid label, please contact us on [email protected] or on +44 333 456 3775 (during business hours).
ROI ReturnsReturns made from ROI will be handled by An Post courier service
After you receive your Returns Authorisation, we will send you an email containing a prepaid return label.
Re-pack your item(s) in the original packaging, along with your Returns Authorisation document. Seal the package and attached attach the prepaid return label on the outside of your parcel. Please drop the parcel to your nearest An Post Office.
The telephone number is +44 333 456 3775 if you should require further assistance.
Depending on when you sent your return parcel, we aim to process all refunds and exchanges within 7 working days of your return reaching us.
Please Login to Request a Return Full returns policy