OUR TERMS AND CONDITIONS OF SUPPLY
1. THESE TERMS
These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order to us.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are Douglas & Grahame Limited a company registered in Northern Ireland. Our company registration number is NI003047 and our registered office is at 15 Sloefield Drive, Carrickfergus, County Antrim, BT38 8GX. Our registered VAT number is GB251758450.
2.2 You can contact us by telephoning our customer service team at +44(0)2893327777 or by writing to us at Remus Uomo c/o Douglas & Grahame, 15 Sloefield Drive, Carrickfergus, Co. Antrim, United Kingdom, BT38 8GX
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words "writing" or "written" in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us
3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product.
3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 Our website is solely for the promotion of our products in the UK and Ireland. Unfortunately, we do not currently deliver to addresses outside the UK and Ireland.
4. PROVIDING THE PRODUCTS
4.1 The costs of delivery will be as displayed to you on our website.
4.2 We will deliver the goods to you as soon as reasonably possible and in any event within  days after the day on which we accept your order. [You can access further details relating to Shipping Information at [LINK].]
4.3 If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
4.4 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
4.5 The goods will be your responsibility from the time we deliver the product to the address you gave us.
5. YOUR RIGHTS
5.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back).
5.2 If you have just changed your mind about the product, you may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions. See clause 7 below for details.
5.3 If you are ending a contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed
(b) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days.
5.4 For most products bought online you have a legal right to change your mind within 14 days and receive a refund under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“Consumer Contracts Regulations”).
6.1 If you end the contract for any reason after products have been despatched to you or you have received them, you must return them to us. Please go to [www.remusuomo.com/myaccount] and follow the below instructions:
(a) If you have an existing Remus Uomo customer account please log in. If you do not, please follow the instructions on screen to register your account. Please ensure that you use the same e-mail address as used on your original order against which you wish to make a return;
(b) From the “My Account” header click the RETURNS button. You will be presented with your order history. Select the order against which you wish to make a return;
(c) Against each product selected for refund, please indicate the reason for return in the field displayed;
(d) Please indicate your preferred date of collection of your returning package. We will use this date to schedule your collection with the appropriate carrier, please refer to the UK specific and ROI specific paragraphs for details;
(e) Tick the box to agree with the Returns policy and click CONFIRM to complete. You will then receive an email containing your Returns Authorisation in PDF format. Please print this authorisation document and include it with the returning package.
Returns made within the UK will be handled by DHL courier service. After you receive your Returns Authorisation, we will arrange collection of your return.
Once your collection is arranged, you will receive an email from us which shall include the following information:
(a) Date of collection;
(b) Details of the item(s) being returned;
(c) Your parcel number, which you can use to track your return at http://www.dhl.co.uk/en/express/tracking.html
Please pre-pack your item(s) in the original packaging alongside your Returns Authorisation document. Seal the package and include the DHL postal label ready for collection.
If, for any reason, you need to change the pre-arranged collection date, please contact us on [email protected] or on +44 (0)78 4197 0098 (during business hours).
Returns made from ROI will be handled by Masterlink courier service
After you receive your Returns Authorisation, we will arrange collection of your return
Re-pack your item(s) in the original packaging, along with your Returns Authorisation document. Seal the package, place the return address label on the parcel and await collection from our courier.
- The telephone number is +44 (0)78 4197 0098
- We only offer collections for returns with Masterlink, the customer cannot drop the package into the nearest post office.
6.7 After you receive your Returns Authorisation, we will arrange collection of your return
6.8 Re-pack your item(s) in the original packaging, along with your Returns Authorisation document. Seal the package, attach the An-Post barcode and simply drop it at the nearest An Post Office
6.9 We are pleased to offer FREE postage to all customers on the return of products.
7.1 In addition to your statutory rights, we are happy to offer a refund on any full price items returned within 14 days of the original receipt of order, and exchange on any full price items returned within 28 days of the original receipt of order. After 28 days you do not have the right to a refund or a replacement. This does not affect your statutory rights.
7.2 Sale items must be returned within 14 days of the original receipt of order. After 14 days you do not have the right to a refund or replacement. This does not affect your statutory rights
7.3 We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
7.4 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
7.5 In the event of the return of an item where promotional discounts were applied to the original order, we will not provide you with a refund of the discounted portion.
7.6 In the event of a return of a single item bought as part of a multi-buy discount offer, we will refund you the full price of the item returned less the total discount value received on the original order. If all items purchased are returned, you will be refunded the full multi-buy value.
7.7 In the event of a return of an order where Gift Vouchers have been used as tender (whether in part or in whole), we will make the refund in Gift Vouchers first to the same value of the Gift Voucher spent on the original order. We will refund any remaining balance to the payment card.
7.8 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 6.1.
8.1 If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +44(0)2893327777 or write to us at Remus Uomo, 15 Sloefield Drive, Carrickfergus, Co. Antrim, BT38 8GX.
8.2 We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
· up to 30 days: if your goods are faulty, then you can get an immediate refund.
· up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
· up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also clause 5.4.
9. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
9.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
9.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 8.2; and for defective products
9.3 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity
10. HOW WE MAY USE YOUR PERSONAL INFORMATIO
10.1 We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
10.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
11. OTHER IMPORTANT TERMS
11.1 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
11.2 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.3 These terms are governed by Northern Irish law and you can bring legal proceedings in respect of the products in the Northern Irish courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the Northern Irish courts. If you live in England or Wales you can bring legal proceedings in respect of the products in either the Northern Irish, English or Welsh courts.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
WHO WE ARE
[www.remusuomo.com] is a site operated by Douglas & Grahame Limited (“We”). We are registered in Northern Ireland with company number NI003047 and have our registered office at 15 Sloefield Drive, Carrickfergus, County Antrim, BT38 8GX, Northern Ireland. Our VAT registration number is GB251758450.
THERE ARE OTHER TERMS THAT MAY APPLY TO YOU
If you purchase goods from our site, our terms and conditions of supply [INSERT LINK] will apply to the sales.
WE MAY MAKE CHANGES TO THESE TERMS
We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
WE MAY MAKE CHANGES TO OUR SITE
We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.
WE MAY SUSPEND OR WITHDRAW OUR SITE
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
[OUR SITE IS ONLY FOR USERS IN [THE UK AND IRELAND]
Our site is directed to people residing in [the United Kingdom and Ireland]. We do not represent that content available on or through our site is appropriate for use or available in other locations.]
YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]
HOW YOU MAY USE MATERIAL ON OUR SITE
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
DO NOT RELY ON INFORMATION ON THIS SITE
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
Whether you are a consumer or a business user:
· We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
· Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms and conditions of supply.
If you are a business user:
· We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
· We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
· In particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.
If you are a consumer:
Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
RULES ABOUT LINKING TO OUR SITE
You may not create a link to our site without our prior written notice.
We reserve the right to withdraw linking permission without notice.
If you wish to link to or make any use of content on our site, please contact [email protected]
WHICH COUNTRY'S LAWS APPLY TO ANY DISPUTES?